Exchange and returns are a guaranteed right for all our customers and apply to all products offered in our store.

All products available in our store are eligible for exchange or return in accordance with the terms and conditions stated on this page withen 14days.

Products may be returned or exchanged only if they are in their original condition as received and are returned in their original packaging.

Exchange or return requests will be reviewed and approved within 3 business days.

Once an exchange or return request is approved, a courier will contact and reach the customer within 3–5 business days.

To request an exchange or return, please send a message via WhatsApp to the number shown on the shipping label, or contact us through the Contact Us page on our website.

If the product is damaged, defective, or does not function as described, please take clear photos of the product and send them to us along with your city, full address, and order number so we can arrange a replacement.

A full refund will be issued if the product received is significantly different from the product description shown on our website.

We are not responsible for any expectations regarding the use or functionality of a product that are not specifically stated on the product page.